Contact Us & Grievance Redressal Mechanism – Siddhanta

**Last Updated:** September 20, 2026

**Compliance Standards:** India Consumer Protection (E-Commerce) Rules 2020, Information Technology Rules 2021, and the Digital Personal Data Protection Act, 2023.

1. Customer Support & General Enquiries

We are committed to providing prompt, transparent support for all users of the Siddhanta (AstroMotion 3D) platform.

2. Operating & Registered Address

For all formal correspondence, billing notices, and statutory requests:

**Siddhanta Ephemeris & Astrological Systems**

c/o Yeshwanth Dornala

HITEC City, Madhapur,

Hyderabad, Telangana 500081,

India

3. Statutory Grievance Redressal Officer (DPDP Act & IT Rules, India)

In accordance with the **Digital Personal Data Protection Act, 2023** (Section 13) and Rule 3(2) of the **Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021**, the details of the designated Grievance Officer are set forth below:

4. Grievance Redressal Procedure & Timelines

If you have any complaint regarding data privacy, account security, unauthorized profile creation, misleading astrological claims by astrologers on the platform, or content moderation, please email `grievance@astromotion.ai` detailing:

- Your full name and registered email address;

- Description of the grievance with relevant URLs, timestamps, or screenshots;

- The specific relief or corrective action sought.

The Grievance Officer shall acknowledge receipt of your complaint within **forty-eight (48) hours**.

Every grievance will be investigated objectively and redressed within **fifteen (15) calendar days** (and in no event later than thirty (30) days as prescribed by law).

If you are unsatisfied with the resolution provided by our Grievance Officer, you retain the statutory right to file a complaint before the **Data Protection Board of India** or approach the relevant Consumer Disputes Redressal Commission.