Cancellation & Refund Policy – Siddhanta (AstroMotion 3D)

**Last Updated:** September 20, 2026

**Effective Date:** September 20, 2026

**Applicable Services:** Siddhanta Web Application, Mobile Platforms, API Subscriptions, and Digital Vedic Astrology Reports.

1. Overview & Service Scope

Siddhanta ("we", "us", "our") provides interactive 3D astronomical ephemeris visualizations, Vedic astrology calculations, Ashtakoot Milan matchmaking, downloadable Janam Kundali reports (PDF), and developer API credits (collectively, the "Digital Services").

Because our services consist exclusively of **immediately accessible digital content and cloud software**, this Cancellation and Refund Policy sets forth the terms governing subscription cancellations, digital report purchases, and refund eligibility in accordance with applicable consumer protection laws and merchant guidelines (including **Razorpay** and **Stripe**).

2. Subscription Cancellations

A. How to Cancel

You may cancel your **Plus**, **Studio**, or **Enterprise** subscription at any time directly through your account dashboard under **Settings > Billing & Subscription > Manage Subscription**.

Alternatively, you can submit a cancellation request by emailing our billing support desk at `billing@astromotion.ai` from your registered account email.

Cancellation requests take effect at the conclusion of your current active billing cycle (monthly or annual).

B. Access Following Cancellation

Upon canceling a subscription:

You retain full access to all paid features and saved horoscopes until the expiration of your current paid billing period.

No further automated recurring charges will be made to your payment method.

At the end of the period, your account status will automatically revert to the **Free** tier without deleting your existing saved profiles (subject to standard free-tier storage limits).

3. Refund Policy for Digital Products & Subscriptions

A. Non-Refundable Digital Deliverables

All calculations, planetary positions, D1–D60 divisional charts, instant digital PDF dossiers, AI query credit packs, and subscription access fees are **non-refundable once accessed, generated, or utilized**.

Under applicable digital commerce laws (including the **EU Consumer Rights Directive** and the **Consumer Protection (E-Commerce) Rules, 2020 (India)**), you acknowledge and agree that digital services begin immediately upon successful payment confirmation, and you waive any statutory withdrawal or cooling-off period once digital delivery has occurred.

B. Eligible Refund Circumstances

We will issue a full (100%) refund to your original payment method strictly under the following verified technical conditions:

**Duplicate Charges:** If our payment gateway charged your card, UPI, or bank account more than once for the same subscription period or single report due to a network or gateway glitch.

**Payment Succeeded but Feature Not Provisioned:** If your payment succeeded, money was debited, but due to a server failure your subscription tier failed to unlock or your report failed to generate, and our engineering team is unable to manually provision your access within **twenty-four (24) hours** of your notification.

**Fraudulent or Unauthorized Card Usage:** If an unauthorized transaction was conducted using stolen payment credentials, supported by formal documentation from your issuing bank.

4. Refund Processing Timelines & Mechanism

**How to Request a Refund:**

Submit your refund request to `billing@astromotion.ai` within **seven (7) calendar days** of the transaction timestamp. Your email must include:

- Registered account email address;

- Transaction Order ID (e.g., `order_...` from Razorpay or Stripe invoice ID);

- Bank/UPI payment reference number;

- Screenshot or explanation of the technical defect or duplicate debit.

**Review & Approval:** Our billing team reviews all claims within **two (2) business days**.

**Credit Timeline:** Once approved:

- **UPI / Net Banking / Debit Cards (India - Razorpay):** 5 to 7 business days for the funds to reflect in your source account.

- **Credit Cards (International - Stripe):** 5 to 10 business days depending on your card issuer's clearing cycle.

- Refunds are **strictly credited to the original payment source**; we cannot issue refunds to alternative third-party accounts or in cash.

5. Chargebacks & Payment Disputes

We encourage users to reach out to our support desk first to resolve billing discrepancies amicably. Initiating an unjustified chargeback without first contacting support may result in the immediate suspension of your account, revocation of API keys, and forfeiture of saved charts until the dispute is resolved.

6. Contact for Billing & Refunds

For any billing questions, payment failure escalations, or refund claims:

**Email:** `billing@astromotion.ai`

**Escalation Desk:** `support@siddhanta.app`

**Response Commitment:** Initial acknowledgment within 24–48 business hours.

Cancellation & Refund Policy