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Governance & Trust

Shipping & Delivery Policy

100% digital SaaS delivery timelines, electronic access guarantees, and zero shipping fees.

Effective: Sept 2026•Jurisdiction: India & Global Standards

Shipping & Digital Delivery Policy – Siddhanta (AstroMotion 3D)

**Last Updated:** September 20, 2026

**Effective Date:** September 20, 2026


1. Nature of Products & Services

Siddhanta operates exclusively as a **Software-as-a-Service (SaaS) and Digital Ephemeris Platform**.

All products, features, calculations, planetary motion models, Astrologer CRM subscriptions, and Vedic horoscope dossiers offered on our Platform are **100% intangible digital services and downloadable electronic goods**.

We do **not** manufacture, warehouse, package, or dispatch any physical goods, printed paper books, gemstones, yantras, or physical merchandise. Consequently, **no physical shipping or courier transport is involved**.


2. Digital Delivery Timelines & Fulfillment

All digital purchases and subscription entitlements are delivered electronically through our cloud infrastructure according to the following schedules:

Product / Service TypeDelivery ChannelDelivery Window
**Subscription Upgrades** (`Plus`, `Studio`, `Enterprise`)Instant in-app account tier elevation**Immediate (0–60 seconds)** following verified payment confirmation
**Printable Horoscope PDF Dossiers**Direct browser download & user account vault**Instantaneous (0–5 minutes)** upon calculation generation
**AI Astrology Query Credit Packs**Digital ledger credit balance update**Immediate (0–60 seconds)** following gateway webhook processing
**Developer API Keys & Quota Allocations**API Management console**Immediate (0–60 seconds)**

3. Shipping & Delivery Charges

Because all deliveries are conducted electronically over the internet via secure HTTPS/TLS encrypted connections:

  • **Shipping Costs:** **₹0.00 / \$0.00 (Completely Free)**. No courier, packing, or delivery fees will ever be levied.

  • 4. Delivery Confirmation

    Upon successful completion of your transaction:

  • You will receive an electronic confirmation screen containing your payment reference and order identifier.
  • An official digital tax invoice and payment confirmation will be transmitted to your registered email address by our payment gateway partners (**Razorpay** or **Stripe**).
  • Your upgraded subscription status, unlocked features, or downloaded PDF reports will be accessible immediately in your logged-in dashboard.

  • 5. Non-Delivery & Resolution Protocol

    If you have completed a payment and money was deducted, but you have not received digital access or your PDF report within fifteen (15) minutes:

  • Check your network connection and refresh your browser session.
  • Sign out and sign back in to ensure your session token is refreshed with your upgraded subscription tier.
  • If the issue persists, email our 24/7 technical delivery desk at `support@siddhanta.app` or `billing@astromotion.ai` with your payment transaction ID. Our engineering team will manually reconcile the ledger and provision your access within **twelve (12) hours**.
  • Have questions regarding our compliance or data governance?

    Contact our dedicated Data Governance & Grievance Desk at grievance@astromotion.ai or visit our Contact Us page.